This site will look much better in a browser that supports current web standards, but it is accessible to any browser or Internet device.

We answer every question that arrives with a valid email address. Some common causes:

• We cannot reply to questions that don't supply a valid email address for obvious reasons. For those new to the internet a full email address looks like "your_email_name@Your_host_domain_name.net or .com joe1124 is not a complete email address and there are too many domains on the internet for us to try and guess where your account is.
• Your spam filter may have filtered the reply - check your spam or junk folder - different email setups use different names for this.
• Your in box may be full - most common on free email accounts such as Hotmail which provide relatively small amounts of storage. When your account is over quota, all email to you will bounce until you delete some mail to make room for new mail.

Now, years later we find craftcave.com in need of a major overhaul. It has served well for six years but many new features are available in today's web environment to enhance the shopping experience for our customers. Rather than risk major disruptions in service to Craftcave customers we developed onestopcandle.com independently of The Craftcave. The products, people and location are exactly the same, but the Web address will be different. This is a long term project has taken thousands of hours. Once One Stop Candle is completed, The Craftcave will be phased out.

To enable visitors to find what they need with minimal effort, we have added extensive search capabilities to the site as follows:

• Product Search - This search box appears on nearly every page of the site except the Knowledgebase and Forum. The product search will only search the product database. Within the storefront itself, the product search appears at the top of the navigation bar, on the other pages it is labeled "Product Search".
• Site Search - This search box only appears on the core pages. Site search will search the core pages and Knowledgebase. It will not search products or the forum pages.
• Knowledgebase Search - This search box appears at the top of all Knowledgbase pages. It will only search within the Knowledgebase.
• Forum Search - Selecting the Search button at the top of any Forum page will bring up the Forum Search Box. This can be used to quickly locate any topic in the Forum.

The newsletter goes out once a month, usually in the first week. Depending when you signed up, it may be several weeks before you receive your first newsletter. Additionally there may be some problems related to your mail server. The following lists common problems that we are aware of, however this is not an all inclusive list:

• Hotmail - We have found that a very high percentage of our mail to Hotmail accounts bounces (as high as 40% on some newsletter mailings). We have been told that this is because they do not queue messages when their server is busy and just bounce them. Regardless of why, if you use a hotmail address, expect to miss some email including our newsletter. We suggest switching to a more reliable free email server such as Yahoo.
• Roadrunner - Recently there has been an increased amount of bounced email to Roadrunner accounts. From our computer generated mailings (newsletters, order confirmations, etc...). This may be due to an over zealous spam filter and we are looking into it, but have no control over what any ISP does in this respect. As far as we can tell none of their "incoming mail rules" are being violated.
• Your email in box may be full - This is most common with free email services which provide much less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Your Spam filter may have blocked it - Spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they often make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocking technology in place and we have no control over it. If you are not receiving our emails check on your spam filtering or your junk mail folder (different email services use different names for this folder).
• You may have entered an incorrect or incomplete email address. This is very common. Always double check to make sure it is correct when entering your email in forms or checking out at the store. Remember that a full email address is required. A typical email address looks like sample123@sampleemail.com or .net etc... Note that email addresses do not have www. in front of them.
• Double Opt In - We use a double opt in technique to make sure others do not sign you up for a newsletter you didn't want. This means that after signing up for the newsletter, an email is sent to you. You must click the confirmation link in that email or you will not be added to the list.

For the record, we always answer email. Generally this is done during business hours, so don't expect an immediate answer if you email us at night or on the weekend. Keep in mind the time zone difference if you are not on EST (New York) - it may be Monday morning where you are, but Sunday night here for example.

If you sent us an email (directly or through our forms) but didn't receive a reply within a reasonable period you should contact our office by phone. The most common cause of this is a problem with your email server, so emailing us about it will probably not help.

• Your email server's inbox may be full - most common with free email services which provide less storage space per account. To avoid this check your email regularly, and don't set your mail client to "leave mail on server". Most free servers bounce email once the in box is full.
• Hotmail Users - Hotmail bounces a lot of mail for no apparent reason, we recommend you switch to a better free e-mail service provider if using Hotmail
• Your Spam filter may have blocked it - spam filters use a variety of techniques and algorithms to decide if email is spam or not and sometimes they make mistakes and block mail that is not spam. Most email providers have some sort of Spam blocker technology in place.
• You may have entered an incorrect or incomplete email address. This is very common. Always double check to make sure it is correct when entering your email in forms or checking out at the store.
• Remember that a full email address is required. A typical email address looks like sample123@sampleemail.com or .net etc...